FAQs

Frequently Asked Questions (FAQs)

Welcome to the Al Ghafaq Gifts FAQ page! Here, you’ll find answers to some of the most commonly asked questions. If you need further assistance, please feel free to contact us.

1. What types of products do you offer?

At Al Ghafaq Gifts, we offer a wide range of handcrafted gifts, including personalized items, home décor, and unique gift sets. Visit our website to explore our full collection.

2. How do I place an order?

To place an order, simply browse through our products and add your desired items to your cart. Once you’re ready to check out, follow the prompts to enter your shipping and payment information.

3. What payment methods do you accept?

We accept major credit and debit cards — Visa, Mastercard, American Express, Discover, Diners Club and JCB — as well as Apple Pay and Google Pay. All payments are processed through secure, encrypted payment gateways.

4. What is your shipping policy?

We typically prepare orders within 2–4 business days. We offer standard shipping across all Emirates, with delivery fees starting at AED 25. For more details, please refer to our Shipping Policy.

5. Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s progress.

6. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order. We may ask for clear photos or a short video of the issue along with your order number, and we will arrange an appropriate resolution. Full details are in our Return & Refund Policy.

7. Do you offer customization for your products?

Yes, we offer customization options for certain products! Please check the product descriptions for details on personalization options, or contact us for specific requests.

8. What if I have additional questions or need assistance?

If you have further questions or need assistance, feel free to reach out to us via:

We are here to help!

9. Do you have a return/exchange policy?

Customized and personalized items are made to order, so they cannot be returned or exchanged — except where the item arrives defective or incorrect, in which case we will put it right. Items that are not customized may be returned within 14 days of delivery, provided they are unused and in their original packaging. Full details are in our Return & Refund Policy.

10. How can I stay updated on new products and promotions?

To stay updated on our latest products and exclusive promotions, consider subscribing to our newsletter or following us on our social media channels.