Refund policy

Last updated: 18 September 2026

This Return & Refund Policy applies to purchases made on alghafaq.gifts, which is owned and operated by AL GHAFAQ LIFESTYLE CONSULTANCY, a company registered in the United Arab Emirates.

Thank you for choosing AL GHAFAQ LIFESTYLE CONSULTANCY. We are committed to delivering high-quality, personalized products and a positive customer experience. Please review the policy below carefully.

Customized Products (Non-Returnable)

Items made to order with a name, photo, message or design you chose are produced especially for you, so they cannot be returned or exchanged unless they arrive defective or incorrect (see “Defective or Incorrect Items” below).

Non-Customized Products

For items that are not customized or personalized, we accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition that you received them. The customer is responsible for return shipping costs for non-defective, non-customized items.

Digital Downloads

Digital products (printable PDF or image files) are delivered instantly by download link, so they cannot be returned once delivered. If a file is faulty or does not match its description, contact us and we will send you a corrected file or refund your payment.

Defective or Incorrect Items

If your order arrives with a manufacturing defect or you receive an incorrect item, please contact us within 3 days of receiving your order.

To help us assess your claim, you may be asked to provide:

  • Clear photos or videos of the defect
  • Your order number

Once approved, we will provide instructions for returning the item or offer an appropriate resolution.

Order Changes & Cancellations

Requests to modify an order (such as name spelling or design changes) must be submitted within 24 hours of placing the order.

Once production has started, order changes or cancellations are no longer possible.

Refund Processing

Approved refunds for defective or incorrect items will be issued using the original payment method.

Please note:

  • Refund processing times may vary depending on your payment provider
  • You will receive a confirmation email once the refund has been processed

Shipping Costs

  • If an item is confirmed to be defective or incorrect, AL GHAFAQ LIFESTYLE CONSULTANCY will cover the return shipping costs.
  • Shipping fees are non-refundable for all other cases, including order changes or customer errors.

Contact Information

For any questions regarding returns or refunds, please contact us:

Legal Entity: AL GHAFAQ LIFESTYLE CONSULTANCY
Address: Abu Dhabi, United Arab Emirates
Website: https://alghafaq.gifts
Email: contact@alghafaq.gifts
WhatsApp: +971 55 236 5964

By placing an order on alghafaq.gifts, you agree to this Return & Refund Policy.